FAQ

If you need further assistance, don't hesitate to reach out to us. Our team is here to help!
sales@cedarkings.ca

Delivery

Delivery typically takes 1-4 business days, unless otherwise specified on the product or checkout pages.

CedarKings Offers Free Delivery Across The Greater Toronto Area (GTA) And Surrounding Areas, Including But Not Limited To Toronto, Niagara Region, Hamilton Region, Caledon, Oakville, Oshawa, Barrie, Collingwood, Guelph, Kitchener, Brampton, Richmond Hill, Vaughan, King City, Orangeville, North York, Etobicoke, Markham, Orillia, Halton Hills, Milton, Burlington, Grimsby, St. Catharines, Mississauga, And More.

We Also Offer Delivery To Select Areas Outside Our Primary Free Delivery Zones For An Additional Fee, Such As The London Area And Simcoe Area. Please Contact Us Directly To Confirm If Your Location Is Covered.

For Our Customers Located In Montreal, Kingston, Ottawa, And Sarnia, We Offer Paid Delivery Services, Specifically Tailored For 5ft And 6ft Cedars. Please Reach Out To Us For More Information On Delivery Charges And Scheduling.

For Confirmation Or If Your Location Is Outside These Areas, Please Contact Our Customer Service Team With Your Address, And We'll Let You Know About The Delivery Options Available To You.

  • Driveway Delivery: If you select Free Driveway Delivery at checkout, our delivery driver will place the trees on your driveway or in another safe location near the driveway. This option is designed for ease of access and convenience, ensuring that your trees are delivered safely while minimizing any disruption to your daily routine.
  • Backyard Delivery: For those who prefer direct delivery to their backyard, this option can be selected at checkout. Our delivery driver will carefully place the trees in the backyard of your house, according to your specified instructions. Please note, there is a $75 fee for Backyard Delivery, reflecting the additional handling and navigation required to safely transport your trees to the desired location within your property.

Yes, Our team will provide you with the delivery date once scheduled and tracking information on the day of delivery to provide transparency on the estimated time of arrival.

Yes, We offer Free Delivery Across The Greater Toronto Area (GTA) And Surrounding Areas, Including But Not Limited To Toronto, Niagara Region, Hamilton Region, Caledon, Oakville, Oshawa, Barrie, Collingwood, Guelph, Kitchener, Brampton, Richmond Hill, Vaughan, King City, Orangeville, North York, Etobicoke, Markham, Orillia, Halton Hills, Milton, Burlington, Grimsby, St. Catharines, Mississauga, and more.

No, you do not need to be home when your Arborvitaes are delivered. The trees will be left at the front of your house unless "Backyard Delivery" is selected at check out.

Yes of course! To confirm that we are able to meet the timeline requested please contact our customer service team and they will be happy to help.

Installations

Yes, CedarKings offers a full installation service! Please talk to our customer service team for a quote.

To get a quote for installation services please fill out the quote form on our website or contact our customer success team. 

sales@cedarkings.ca

Yes, we recommend customers are home at the time of installation. However, if this is not possible, specific details and instructions can be communicated via phone or email.

CedarKings Is Proud To Offer Installation Services For All Of Our Tree Products Within The Greater Toronto Area (GTA) And The Same Surrounding Areas As Our Delivery Service. This Includes Toronto, Niagara Region, Hamilton Region, Caledon, Oakville, Oshawa, Barrie, Collingwood, Guelph, Kitchener, Brampton, Richmond Hill, Vaughan, King City, Orangeville, North York, Etobicoke, Markham, Orillia, Halton Hills, Milton, Burlington, Grimsby, St. Catharines, Mississauga, Etc. While We Ensure The Highest Quality Of Installation For Your Trees, Please Note That Due To The Additional Costs For Labor And Transit, There Is A Small Delivery Fee Associated With Our Installation Services. The Fee Varies Based On Your Specific Location. We Encourage You To Contact Us Directly For A Detailed Quote And More Information On How We Can Assist With Your Installation Needs.

The Delivery Fee Is Calculated Based On The Distance And Time Of Travel To The Customer's House. This Approach Ensures That Our Fee Is Fair And Reflects The Actual Costs Involved In Getting Our Team To Your Location.

The Cost Of Installation Services At CedarKings Varies And Is Tailored To Each Individual Project To Ensure Fair Pricing And High-Quality Service. Installation Costs Are Determined By Several Factors, Including The Size Of The Tree(S), The Quantity Of Trees Purchased, The Scope Of Work Required, And The Characteristics Of The Installation Site. Our Primary Goal Is To Provide A Top-Notch Installation Service, Ensuring That Everything Is Done Correctly To Promote A Healthy Future For Your Trees. We Ensure That All Work Is Completed Thoroughly To Guarantee A Successful Installation.

We Understand That Each Installation Project Is Unique, And We Strive To Offer The Most Accurate And Fair Pricing Possible. For A Detailed Quote Based On Your Specific Needs, Please Fill Out The Installation Form Or Contact Our Customer Service Team Via Email Or Phone Call. We're Here To Assist You Every Step Of The Way And Provide A Seamless Installation Experience.

General Tree and Care Questions

  • 5% Discount on Tree Cost for Orders of 10+ Trees: When you order 10 or more Arborvitae trees, you automatically qualify for a 5% discount on the cost of the trees. This offer is ideal for medium-sized projects or for customers aiming to achieve a uniform appearance in their landscape.
  • 10% Discount on Tree Cost for Orders of 20+ Trees: Planning a larger landscaping project? We provide a 10% discount on the cost of Arborvitae trees for orders of 20 or more. This discount is designed to support extensive landscaping projects, property developments, or commercial endeavors requiring a substantial number of trees.
  • 15% Discount on Tree Cost for Orders of 40+ Trees: For our customers with the largest projects, we extend a 15% discount for orders of 40 or more Arborvitae trees. This is our way of contributing to significant landscaping transformations, offering considerable savings for large-scale property beautification, or commercial landscaping projects.

Each emerald cedar is measured from the top of the rootball to the highest point of the tree, typically the tip of the central leader or main stem. Since trees are living organisms, their height can vary slightly due to factors like growth rate and natural variations. However, to provide our customers with a reliable and accurate estimate of the tree's size, we guarantee that the tree's height will fall within a 3-inch variance of the advertised selling height.

For example, if you purchase a 6-foot emerald cedar tree, you can expect that its actual height will range from approximately 5 feet 9 inches to 6 feet 3 inches. This variance ensures that you receive a tree that meets your size expectations while accounting for the natural growth fluctuations that occur in living trees. Our commitment to this 3-inch variance allows us to deliver consistent and reliable quality to our customers when it comes to the height of our emerald cedars.

These trees can reach heights of 15 to 20 feet, depending on environmental factors and maintenance.

Well-draining soil with adequate moisture retention is ideal for healthy growth.

Occasional pruning may be necessary to remove dead or damaged branches and maintain desired shape.

Watering time depends on the temperature, soil drainage and other factors. Please see our care guides in the resources tab for indepth instructions.

The Number Of Trees You'll Need Depends On Your Immediate Privacy Needs And The Overall Aesthetic You Wish To Achieve For Your Space. CedarKings Offers Tailored Solutions Based On Different Spacing Options, Each Designed To Meet Specific Privacy Goals:

  • Instant Privacy with 2-Foot Centers: Opting for trees planted at 2-foot intervals is ideal if you're seeking immediate privacy. This spacing is perfect for creating a dense, solid hedge that acts as a robust privacy barrier right from the start. It's our recommended option for those who prefer not to wait for their privacy landscape to mature.
  • Privacy Wall with 2.5-Foot Centers: For those willing to allow a little time for their privacy wall to develop, planting trees at 2.5-foot centers provides complete coverage within a few years. This spacing strikes a balance between immediate visual privacy and allowing the trees to grow into a naturally dense barrier, making it a popular choice for residential privacy projects.
  • Privacy Screen with 3-Foot Centers: Choosing a 3-foot spacing between each tree is the most economical option, suited for areas where a degree of patience is possible. While it will take several years for the trees to fill in completely, this approach ultimately creates a lush, privacy screen that matures beautifully over time, offering a natural and airy feel to your landscape.

At CedarKings, We Prioritize Customer Satisfaction And The Longevity Of Your Landscaping Projects. Our Warranty Policy Reflects Our Commitment To Ensuring Your Success And Satisfaction:

  • 100% Replacement Warranty for the First Two Trees: To ensure a positive start to your landscaping endeavors, the first two trees any customer purchases are covered by a 100% replacement warranty, completely free of charge. This policy is our way of supporting your initial investment and ensuring that your first experience with our trees is entirely risk-free.
  • One Year 50% Warranty: Following the initial support for the first two trees, all tree orders are protected by a one-year 50% warranty. Should your tree not thrive within the first year of planting, you are entitled to a credit worth 50% of the original purchase value. This credit can then be applied towards the purchase of a new tree, offering substantial support to replace any tree that does not meet your expectations.
  • Warranty Terms: Please note that the warranty is provided as a credit towards the replacement of a tree and not as a cash refund. Additionally, once a tree has been replaced under this warranty, it no longer qualifies for further replacement under the warranty terms. This approach ensures our warranty support is both sustainable and focused on providing tangible assistance where it's needed most.
  • Service Call Fee: For any warranty claim requiring a tree replacement, a service fee of $59.99 will be applied. This fee helps cover the costs associated with the service call to your home, enabling us to maintain this valuable service for all our customers.

CedarKings' Warranty Policy Is Designed To Offer You Peace Of Mind And Support Throughout The Initial Stages Of Your Landscaping Project And Beyond. If You Have Any Questions Or Need To Initiate A Warranty Claim, Our Customer Service Team Is Here To Assist You Every Step Of The Way.

The best time of year to plant emerald cedars is typically in the spring or early fall. Here's a breakdown of the advantages of each season:

Spring (March to May):

  • Moderate Temperatures: Spring offers mild temperatures that are ideal for transplanting trees. The soil is also starting to warm up.
  • Active Growth: Planting in the spring allows the cedars to establish their root systems before the hot summer months, promoting healthier growth.
  • Ample Rainfall: Spring often brings more consistent rainfall, reducing the need for frequent watering.

Early Fall (September to October):

  • Cooler Weather: Early fall provides cooler temperatures, which are less stressful for newly planted cedars.
  • Reduced Risk of Drought: Fall typically experiences less drought stress than the summer months.
  • Root Development: Planting in the fall allows the cedars to focus on root development over the winter, leading to a strong start in the spring.
  • Less Maintenance: You won't need to water as frequently as you would in the hot summer months.

Ultimately, the choice between spring and early fall depends on your local climate and personal preference. Both seasons offer advantages for planting emerald cedars, so you can select the time that aligns best with your specific circumstances. Just be sure to avoid planting during extreme heat or cold, as these conditions can stress the trees.

Yes! Emerald cedars have a shallow root system, so they will not damage any nearby pools. Additionally, since emerald cedars are evergreen, they do not shed leaves into the pool, making them an excellent choice for planting near swimming pools. Their attractive and year-round greenery can enhance the poolside environment without causing any debris-related issues.